Terms of Service

1. Clinical Responsibility

   Incus is a support tool for communication only. The clinician remains fully responsible for clinical decision-making and patient care. Always use your professional judgement, and verify critical information through appropriate means when necessary.

2. Accuracy of Translations

   Incus uses AI to translate conversations. While efforts are made to ensure accuracy, translation errors may occur. Incus is not a substitute for professional interpretation services.

3. Not a Replacement for Professional Interpreters

   Incus is designed to support communication but should not be used as a replacement for certified medical interpreters in legal, emergency, or complex medical situations.

4. Data Privacy and Confidentiality

   Incus adheres to NHS data privacy standards and complies with relevant data protection laws (such as the GDPR). However, by using the service, you consent to data processing for the purpose of translation and improvement of the AI system. Do not input any confidential or sensitive information (e.g., personal staff data). Information will not be stored…

5. User Feedback

   Users are encouraged to report errors or feedback to help improve the service. However, Incus does not guarantee that reported issues will be resolved immediately or that all suggestions will be implemented.

6. Regulatory Compliance

   Incus is intended to comply with applicable NHS regulations. However, users are responsible for ensuring that they are using Incus in accordance with local regulations and NHS guidelines regarding AI and data processing.

7. No Clinical Advice

   Incus does not provide clinical advice, diagnosis, or treatment recommendations. It is a tool to facilitate communication. Clinical decisions should always be made based on your professional expertise and consultation with the patient.